“Just like children, our emotions heal when they are heard and validated.” ~Jill Bolte Taylor, My Stroke of Insight: A Brain Scientist’s Personal Journey I love it when I read a paragraph in a book that jumps off the page and affirms something I’ve always believed — as if its author is speaking directly to me. Likewise, I have a friend who’s a caring, first-rate conversationalist. How does she do it? For starters, she pays attention and listens with an open heart. She has a rare gift for making others feel heard, uplifted, and validated in her presence. She doesn’t simply wait for you to stop talking so that she…